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PublicAWARE looks at and develops the skills necessary to communicate with people in various situations, both verbally and non- verbally. Close links are made to dealing with people on a customer basis by looking at our own needs and then discussing the issue of ‘What we EXPECT, We SHOULD deliver’. Communication and confidence building tasks are part of the module in order to improve Interpersonal Skills.


  • Dealing with Vunerable Road Users
  • How to adapt to situations
  • Effective Communication
  • Compliance
  • Health and Safety of the Public
  • Customer Care

Learners will explore the Equality Act 2010 and identify the different requirements that people with individual needs may have. To highlight the requirements. Emphasis is also placed on dealing with people with individual needs, both hidden and visible. Learners are required to evaluate the obstacles faced by people with individual needs. This is done practically, by getting the learners to experience specific individual needs, such as being visually impaired or being a wheelchair user when using PCVs.

Online Zoom information

Remote Driver CPC Training – Candidate Guidance The Day Before Your Course

Send a photograph which shows the front of your driving licence clearly to the AWARE Series trainer. Please also make sure we have a direct contact number for you for use on the day.

If using a mobile phone to access your CPC course:-

Go to the following website: www.zoom.us (See page 2)
Click “join” at the top of the page.
If using a mobile phone, this will prompt you to download the Zoom app from the app store or google play store. Alternatively, search ZOOM Cloud Meetings on the app store/play store. (This is a free app)

If using a computer to access your CPC course:-
Go to the following website www.zoom.us/download (see page 2)
You will need to download and install the “Zoom Client for meetings” (This is free software)

Please note that all attendees require a laptop or mobile device with the following:-

A camera which can see the individuals face.
Steady and reliable Internet access which can last the length of the course.

If you do not have all 3 of the above requirements, you will not be able to access the CPC training remotely.

On the day of your course:

It is a requirement of the course that candidates can attend remotely without distraction, and that their time and attention is given to the course material. Should this not be the case, the trainer will be able to remove you from the session and no DCPC hours will be accredited.
At the beginning of the course, you will be asked to show your driving licence on camera next to your face, this will enable the trainer to verify your identity. Please make sure you have your driving licence with you.

Just before the start of your session, you will receive a text message containing the meeting ID number, and a password. Simply open the application on your phone or computer and enter the meeting ID and password to join the session.

If your phone or computer asks you for “permission” to use the camera/microphone, click allow. Once all the relevant participants have joined, we will begin the course.

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Mobile Phone Set Up


Computer Set Up