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AWAREseries logos RoadsideAWARE 0005 RoadsideAWARE

This course is aimed at those professionals who are required to attend vehicle breakdowns and recovery tasks. The course takes the learner from the start of a shift, ensuring that all legally required checks are conducted in accordance with the relevant legislation, such as LOLER, PUWER, C&U Regs, PPE Regs, Road Traffic Act etc., through to arriving at the scene with the intention to recover and/or repair and conducting the necessary conditioning reports.
AWAREseries Pie Chart roadsideAWARE


  • Dynamic Risk Assessments
  • Health & Safety
  • Vehicle Conditioning Report Forms
  • Customer care, Communication, Legislation
  • Mental and Physical Health
  • Safe loading and unloading


It is vital to identify and discuss the foresight required in order to make a plan and adapt to changes. The course will also cover Manual Handling Regulations and the importance of back-care. Learners will also identify the legalities of using a hand-held mobile device whilst driving and evaluate the consequences and implications to others. References throughout the course are made to NHSS 17, PAS 43 and SURVIVE and it is recommended that all learners are familiar with these publications.

AWAREseries logos Public AWARE 0004 PublicAWARE

PublicAWARE looks at and develops the skills necessary to communicate with people in various situations, both verbally and non- verbally. Close links are made to dealing with people on a customer basis by looking at our own needs and then discussing the issue of ‘What we EXPECT, We SHOULD deliver’. Communication and confidence-building tasks are part of the module in order to improve Interpersonal Skills.

AWAREseries Pie Chart BusinessAWARE


  • Dealing with Vulnerable Road Users
  • How to adapt to situations
  • Effective Communication
  • Compliance
  • Health and Safety of the Public
  • Customer Care


Learners will explore the Equality Act 2010 and identify the different requirements that people with individual needs may have. To highlight the requirements. Emphasis is also placed on dealing with people with individual needs, both hidden and visible. Learners are required to evaluate the obstacles faced by people with individual needs. This is done practically, by getting the learners to experience specific individual needs, such as being visually impaired or being a wheelchair user when using PCVs.

You must bring PPE and your licence to attend this course.

Please note if completing the IMI VR Modules there is a significant amount of writing to be completed in the workbook.