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Communication and confidence building tasks are part of the module in order to improve Interpersonal Skills.

Topics Include:

Company Employees

Company Directors

Logistics & Transpo

Public

PublicAWARE looks at and develops the skills necessary to communicate with people in various situations, both verbally and non-verbally.

Close links are made to dealing with people on a customer basis by looking at our own needs and then discussing the issue of ‘What we EXPECT, We SHOULD deliver’.

Communication and confidence building tasks are part of the module in order to improve Interpersonal Skills.

Topics Include:

Company Employees

Company Directors

Logistics & Transport

Dealing with individuals within our society How to adapt to situations
Effective communication & customer care Compliance, Diversity & Equality

Health and Safety of the Public Conflict Management

Focus:

Learners will explore the Equality Act 2010 and identify the different requirements that people with individual needs may have; both hidden and visible.

They are required to evaluate the obstacles faced by people with these needs and will be asked to experience specific circumstances, such as being visually impaired or being a wheelchair user when using recovery vehicle or PCVs.